Terms and Conditions

Effective Date: 03/10/2025

Welcome to Liz Wellness Hub (“we,” “our,” “us”). By accessing or purchasing from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. About Us

Liz Wellness Hub is an authorized distributor of BF Suma products and other wellness goods. We provide customers in Kenya and beyond with authentic health and wellness products through our ecommerce platform.

2. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or have parental/guardian consent to make purchases.
You have the legal capacity to enter into a binding contract.

3. Products and Availability

All products displayed on our website are subject to availability.
We strive to provide accurate descriptions, images, and pricing. However, we do not guarantee that all information is error-free.
We reserve the right to modify, discontinue, or update products without prior notice.

4. Orders and Payments

Orders are confirmed once payment is received.
We accept payments through: M-Pesa, bank transfer, debit/credit cards.
Prices are listed in Kenyan Shillings (KES) unless otherwise stated.
We reserve the right to refuse or cancel any order in case of suspected fraud, errors, or stock unavailability.

5. Shipping and Delivery

We deliver within Kenya and selected regions outside Kenya (where applicable).
Delivery times vary depending on location, but we aim to dispatch orders within [X] business days.
Delivery fees may apply and will be displayed at checkout.
We are not liable for delays caused by courier services, natural events, or unforeseen circumstances.

6. Returns, Refunds, and Exchanges

For health and safety reasons, we do not accept returns on opened or used products.
Unopened products in their original packaging may be returned within [7–14] days of delivery.
Refunds will only be issued after the returned items are inspected and approved.
Customers are responsible for return shipping costs unless the product was faulty or incorrect.

7. Disclaimer

BF Suma and other health products sold on our site are dietary supplements. They are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a qualified healthcare professional before starting any supplement program.
Liz Wellness Hub is not liable for misuse, self-medication, or results that vary from one individual to another.

8. Limitation of Liability

To the fullest extent permitted by law:

Liz Wellness Hub shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our maximum liability is limited to the amount paid for the product in question.

9. Intellectual Property

All website content, including logos, images, text, and product descriptions, is the property of Liz Wellness Hub or its licensors and may not be reproduced without prior consent.

10. Privacy Policy

Your personal data is collected and used in accordance with our Privacy Policy. By using our website, you consent to such collection and use.

11. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the jurisdiction of Kenyan courts.

12. Amendments

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website.

13. Contact Us

For inquiries, complaints, or support, contact us at:
Liz Wellness Hub
Email: info@lizwellnesshub.com
Phone: +254 718 973 110

Terms & Conditions