Refunds and Returns Policy
Effective Date: 03/10/2025
At Liz Wellness Hub, your satisfaction is our priority. We want you to feel confident when shopping with us. This Refunds and Returns Policy outlines the conditions under which products can be returned or refunded.
1. Eligibility for Returns
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Products must be unopened, unused, and in their original packaging.
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Returns must be requested within 7 days of delivery.
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For health and safety reasons, we do not accept returns of opened or used supplements.
2. Non-Returnable Items
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Opened or partially used products.
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Products damaged due to customer misuse, mishandling, or poor storage.
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Discounted, clearance, or promotional items (unless faulty).
3. Return Process
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Contact us at [Insert Email/Phone Number] within 7 days of receiving your order.
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Provide your order number, product details, and reason for return.
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Once approved, return the product(s) to the address provided.
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Customers are responsible for return shipping costs, unless the product was incorrect or defective.
4. Refunds
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Refunds will be issued once the returned product is received and inspected.
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Approved refunds will be processed within 7–14 business days via the original payment method.
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Delivery fees are non-refundable (except where we delivered the wrong or faulty product).
5. Exchanges
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If you received a defective or incorrect item, we will replace it at no additional cost.
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Exchange requests must be made within 7 days of delivery.
6. Damaged or Defective Products
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If your order arrives damaged, please notify us immediately with clear photos of the product and packaging.
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We will arrange a replacement or refund at no extra cost.
7. Contact Us
For questions about our Refunds and Returns Policy, please reach us at:
Liz Wellness Hub
Email: info@lizwellnesshub.com
Phone: +254 718 973 110